Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between Kaizen Alerts (“Kaizen Alerts”, “we”, “us”, “our”) and the business, agency and individual using the service (“you”, “your”, the “Customer”). By creating an account, accessing or using the service you accept these Terms and confirm you have authority to bind the agency you represent.

You acknowledge that you are entering into these Terms in the course of a business and not as a consumer, and that the allocation of risk in these Terms — including the limitations and exclusions in sections 3 and 10 — is a reasonable and integral part of the basis on which we provide the service at the stated fees.

Kaizen Alerts is an automated business-development aid. It monitors third-party and publicly available sources for new roles at companies you choose to track and, on request, surfaces a suggested business contact and an AI-generated outreach message. The service is provided on a reasonable-efforts basis and is intended to supplement, not replace, your own market monitoring, research and business development.

You understand and agree that the service depends on the availability, accuracy, completeness and timeliness of external and public data sources that are outside our control, and that automated monitoring is inherently imperfect. Accordingly:

• No guarantee of detection. We do not warrant or guarantee that the service will detect, identify, surface or notify you of every — or any particular — job, role, vacancy, opportunity, company event or contact. The service may miss, delay, duplicate, omit or misclassify roles and opportunities, and may return incomplete or inaccurate results, including false positives and false negatives.
• No guarantee of accuracy or timeliness. Alerts, contacts, company information and AI-generated content are provided without any warranty as to accuracy, completeness, currency or fitness for purpose. You must verify any information before relying or acting on it.
• No guarantee of results. We make no representation or guarantee as to any placement, client, candidate, contract, revenue, return on investment or other commercial outcome arising from your use of the service.
• Your responsibility. The service is a tool to assist you. You remain solely responsible for your pipeline, your business decisions and for independently monitoring the market. You should not treat the service as your sole means of identifying opportunities.

To the maximum extent permitted by law, we accept no liability for any opportunity, role, vacancy, client, candidate, placement, contract or revenue that you do not obtain, or that you lose, arising from or in connection with the service failing to detect, surface or deliver an alert, or from any delay, error, omission, inaccuracy, incompleteness or unavailability of the service or its data.

Your acknowledgement. You specifically acknowledge and accept that: (a) the service will not surface every relevant role and will miss opportunities; (b) you may lose or fail to win business, placements or revenue that you might otherwise have obtained had a role been surfaced, surfaced sooner, or surfaced accurately; and (c) you nevertheless agree not to hold us responsible for any such missed or lost opportunity or revenue. You confirm that this allocation of risk is reasonable given the nature of the service and the fees charged, and that you have chosen to use the service on this basis rather than relying on it as a guarantee. This acknowledgement is fundamental to the fees on which the service is offered.

Coverage relies on third parties — including applicant-tracking systems, job aggregators, public registries, contact-data and AI providers, and email and hosting providers — which may change, restrict, withdraw, delay or discontinue access, or provide inaccurate or incomplete data, at any time and without notice to us. We may add, change, suspend or remove data sources and features at any time. We do not guarantee any particular uptime, and the service may be unavailable during maintenance, updates or events outside our reasonable control. We are not liable for any interruption to, or unavailability or change of, the service or any source.

You must provide accurate details, keep your credentials secure, and are responsible for all activity under your account and any team members you invite. You must be 18 or over and use the service only for legitimate business purposes.

Paid plans are billed monthly in advance via Stripe. Plans, seat and usage limits (including contact-reveal limits) are shown in the app and may change with notice. Fees are non-refundable except where required by law. You can cancel at any time; access continues to the end of the paid period. We are not obliged to provide refunds or credits for any alleged missed alert, downtime, or gap in coverage.

You agree not to:

• use the service to send unlawful, misleading or unsolicited communications in breach of UK GDPR, PECR or equivalent laws;
• scrape, resell or redistribute contact or job data obtained through the service;
• exceed or circumvent plan limits, or share a seat between multiple people;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the service.

You are solely responsible for your own outreach and for complying with the law when contacting prospects, including maintaining any required lawful basis and honouring opt-out requests.

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we do so as your processor under applicable data protection law, and you warrant that you have a lawful basis for that processing and for your outreach.

We own the platform and its software. You retain ownership of the data you input, and grant us the licence needed to operate the service for you. AI-generated pitches, contact suggestions and company summaries are produced automatically, may be inaccurate or incomplete, and are provided for your convenience without warranty of any kind. You are responsible for reviewing and editing them before use.

To the maximum extent permitted by law, the service and all content are provided “as is” and “as available”, and we exclude all implied terms, warranties, conditions and representations, including as to satisfactory quality, fitness for a particular purpose, accuracy, completeness and non-infringement.

Subject to the final paragraph of this section, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, for any of the following, whether direct or indirect and whether or not foreseeable or in our contemplation:

• loss of profit, revenue, business, contracts, opportunity, anticipated savings or goodwill;
• loss of, or a failure to identify, win, place or retain, any role, vacancy, opportunity, client, candidate or placement;
• any loss arising from a missed, delayed, duplicated, inaccurate, incomplete or undelivered alert, or from reliance on any information provided by the service;
• any indirect, special or consequential loss or damage of any kind.

Subject to the final paragraph, our total aggregate liability arising out of or in connection with the service and these Terms in any twelve-month period shall not exceed the greater of (a) the total fees you paid to us in that period, or (b) £100.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law of Scotland, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under any other liability that may not lawfully be limited or excluded.

You agree to indemnify and hold us harmless against all claims, liabilities, losses, damages and reasonable costs (including legal fees) arising out of or in connection with your use of the service, your outreach or communications with any third party, your breach of these Terms or of any applicable law, or your infringement of any third party’s rights.

Either party may terminate at any time. We may suspend or terminate accounts that breach these Terms. On termination your access ends and we handle your data as set out in the Privacy Policy. Sections that by their nature should survive termination — including sections 3, 9, 10, 11 and 14 — shall continue to apply.

These Terms, together with the Privacy Policy, are the entire agreement between the parties and supersede any prior understanding on their subject matter. We may vary these Terms on notice; continued use after the effective date constitutes acceptance. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. No failure or delay in enforcing a right is a waiver of it. We may assign or transfer these Terms; you may not without our prior written consent. A person who is not a party has no rights under the Contract (Third Party Rights) (Scotland) Act 2017 to enforce these Terms. Neither party is liable for any failure or delay caused by events beyond its reasonable control.

These Terms and any dispute arising out of or in connection with them are governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction. Questions: support@kaizenalerts.co.uk.

Customers outside the United Kingdom. The service is provided from the United Kingdom. If you access or use the service from outside the UK (including the United States, the EU or elsewhere), you do so on your own initiative and are responsible for complying with all laws that apply to you and your outreach in your own jurisdiction, including any applicable data-protection, anti-spam, marketing and employment laws. You still contract with us as a business and not as a consumer, and these Terms — including the no-guarantee provisions in section 3 and the exclusions and cap in section 10 — apply in full regardless of where you are located, save only for any protection of a mandatory local law that cannot lawfully be excluded, which applies only to the minimum extent that law requires.